Terms & Conditions
Last updated: September 2024
Welcome to Williamson Adventures, your trusted partner for safaris and adventure travel in Tanzania, Kenya, Uganda, and Rwanda. These Terms & Conditions outline the agreement between you (the traveler) and Williamson Adventures. By booking a safari or tour with us, you agree to the terms below.
1. Booking & Confirmation
- All safari bookings are subject to availability at the time of request.
- A booking is confirmed once we receive a written confirmation and the required deposit.
- Williamson Adventures reserves the right to decline or cancel a booking if necessary.
2. Deposits & Payments
- A 30% non-refundable deposit is required to secure your safari.
- Full payment is typically due 45–60 days before arrival.
- For last-minute bookings, full payment may be required immediately.
- Payments can be made via bank transfer or other approved methods.
- Failure to complete payment on time may result in cancellation.
3. Cancellations & Refund Policy
All cancellations must be made in writing.
Standard cancellation fees:
- 60+ days before travel → Deposit retained
- 30–59 days → 50% of total cost
- 15–29 days → 75% of total cost
- <15 days → 100% of total cost
Important:
- Gorilla permits, flights, and certain luxury lodges are strictly non-refundable.
- Refunds depend on supplier policies beyond our control.
4. Changes by the Traveler
- Any requested itinerary changes after confirmation may incur fees.
- Changes depend on availability and supplier conditions.
5. Changes by Williamson Adventures
While we strive to operate all safaris as planned, we may adjust itineraries due to:
- Weather conditions
- Wildlife movements
- Park regulations
- Safety concerns
- Lodge or flight availability
We will always offer suitable alternatives of similar value.
6. Travel Insurance (Highly Recommended)
We strongly recommend comprehensive travel insurance for African safaris, covering:
- Medical emergencies
- Trip cancellation/interruption
- Delays
- Loss of baggage
- Emergency evacuation
Williamson Adventures is not responsible for losses that insurance could cover.
7. Passports, Visas & Vaccinations
Travelers are responsible for:
- Valid passports (minimum 6 months validity)
- Required visas
- Vaccinations (e.g., Yellow Fever where applicable)
We provide guidance, but final responsibility lies with the traveler.
8. Health & Medical Conditions
Guests must inform us in advance of:
- Medical conditions
- Mobility limitations
- Dietary requirements
This allows us to plan a safe and comfortable safari experience.
9. Liability Disclaimer
Williamson Adventures acts as a tour operator and booking agent for lodges, airlines, and activity providers.
We are not liable for:
- Injury, loss, or damage
- Flight delays or cancellations
- Weather or natural events
- Political situations or force majeure
- Supplier failures beyond our control
Participation in safari activities is at your own risk.
10. Guest Conduct
- For safety and enjoyment:
- Follow your guide’s instructions at all times
- Respect wildlife and local communities
- Follow park rules and local laws
We reserve the right to remove any guest behaving dangerously or disrespectfully without refund.
11. Pricing & Surcharges
Safari prices may change due to:
- Government tax increases
- Park fee changes
- Currency fluctuations
Confirmed bookings are protected except for mandatory government changes.
12. Complaints & Claims
If an issue arises:
- Inform your guide or our office immediately
- We will try to resolve it on the spot
- Formal complaints must be submitted in writing within 14 days
13. Acceptance of Terms
Payment of a deposit confirms acceptance of these Terms & Conditions.
Why Book with Williamson Adventures?
- Expert local safari specialists
- Hand-picked lodges and camps
- Responsible and sustainable tourism
- Personalized East Africa safari experiences
