Privacy Policy
Effective Date: July 3, 2024
At Williamson Adventures, your privacy is important. When you use our services, you trust us to protect your personal data, and we are committed to doing so.
This Privacy Policy explains the type of data we collect, why we collect it, how we process it, and the measures we take to safeguard it. “Williamson Adventures,” “we,” or “us” refers to Williamson Adventures, registered in the United Republic of Tanzania.
Our headquarters are located at Railway Str. Plot No. 34, Moshi, Kilimanjaro, Tanzania.
Please read this policy carefully. If you make an enquiry or booking on behalf of others, you are responsible for informing them about this Privacy Policy and obtaining their consent to share their personal data. By submitting your information, you agree to the transfer, storage, and processing of your data as described here. If you do not agree with this policy, please do not use our website or proceed with an enquiry or booking.
1. Information We Collect
1.1 Personal Data You Provide
When you enquire or make a booking, we may collect your name, address, email, phone number, travel preferences, and other travel details. If you confirm a booking, we may also collect your date of birth and passport information. These requirements apply to every traveler included in the booking.
Some bookings may require more sensitive information such as medical details, disabilities, or dietary needs. This information helps us arrange services that meet your requirements. You provide this data through a secure interface and give consent for us to store and use it.
1.2 Data Collected for Legal and Compliance Purposes
We process personal data to meet legal, regulatory, and compliance obligations. This includes responding to legal requests, protecting our rights and property, verifying identity, preventing fraud, and supporting accounting and audit activities. If you visit our offices, you may be recorded by CCTV for security purposes. All processing complies with applicable laws.
1.3 Information From Third Parties
We may receive personal data from third parties who are authorized to share your information with us—for example, travel agents, companions, coordinators, referral partners, and digital platforms. Anyone providing data for another individual must confirm that the individual agrees to be contacted by us.
1.4 Sensitive Personal Data
We avoid collecting sensitive data unless absolutely necessary. When such data is required, we handle it with additional care and may share it only with third parties involved in managing your travel needs, such as airline wheelchair providers or accommodation teams. By providing this information, you confirm your voluntary consent.
1.5 Payment Information
Different payment methods require different personal data. For example, credit card payments may require the cardholder’s name, address, card number, expiration date, and CVC code.
1.6 Automatically Collected Data
When you use our services, we automatically collect:
Approximate location based on IP address
Usage details such as access time, session duration, browser type, and visited pages
Device information such as operating system, language settings, and app versions
Mobile device details, including your network provider
2. How We Use Your Information
2.1 Creating Tailor-Made Itineraries
We use your data to:
Process and manage your booking
Send your itinerary and booking updates
Communicate travel changes such as delays or cancellations
Coordinate with airlines, hotels, and other service providers
Process payments and refunds
Personalize your experience based on past bookings or preferences
Respond to questions, feedback, or complaints
2.2 Marketing Purposes
We may send marketing content about products and services that match your interests. This may include information based on preferences, interactions, or cookies. Social media platforms may also show you our advertisements when the information you share matches details we provide to them. You can unsubscribe from marketing messages at any time, though we will still send essential service or booking updates.
2.3 Profiling
We may use information such as your country, age, preferences, website activity, and past transactions to:
Better understand your interests
Improve your website experience
Deliver tailored marketing content
Share offers that may interest you
Improve our services and operations
Before using data for profiling, we ensure that our legitimate interests do not override your rights.
2.4 Data Analytics
We aggregate and anonymize data to study usage patterns, improve our website, enhance content, and support business operations. Examples include analyzing visitors’ origins, frequently viewed pages, and device details.
2.5 Service Improvements
We use personal data to:
Enhance our travel services
Support staff training
Improve internal processes and IT systems
3. Legal Basis for Processing
We use your data based on:
The need to manage your enquiry or booking
Our legitimate business interests
Compliance with legal obligations
Your consent
4. Sharing Your Information
4.1 With Your Consent
We share your information when you consent to it.
4.2 Service Providers for Travel
We share data with airlines, hotels, tour operators, transport companies, and other partners involved in your travel arrangements.
4.3 Third-Party Service Providers
We may share data with partners who help us operate our business, including IT providers, support teams, and communication services. These parties must follow strict confidentiality rules.
4.4 Payment Providers
Financial institutions and payment processors receive only the data required to verify and complete your transactions.
4.5 Legal Requirements
Government authorities, border control, regulators, and law enforcement agencies may receive your data when required by law.
4.6 Aggregated Data
We may share anonymized data for analytics, marketing, and demographic research.
5. Protecting and Storing Your Information
5.1 Protection Measures
We secure your data by:
Training staff in confidentiality
Using encrypted communication (SSL)
Storing information in secure systems
5.2 Data Retention
We keep your personal data only for as long as necessary for business, legal, and regulatory purposes. Longer retention may apply when needed to prevent fraud or resolve disputes.
6. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent. If such data is collected without approval, we will delete it.
7. Cookies
Cookies help us improve our website, remember preferences, and tailor marketing. You can manage cookie settings through your browser.
8. Your Rights
You may request to access, correct, delete, or object to the processing of your data. You may also file complaints. To exercise your rights, contact: info@williamsonadventures.com
.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services means you accept the revised policy.
10. Contact Us
Williamson Adventures
Railway Str. Plot No. 34
Moshi, Kilimanjaro, Tanzania
Phone: +255 768 316 830
Email: info@williamsonadventures.com
